Refund policy

 

Returns

At Our Better Planet, we strive to ensure that every product reaches you in perfect condition.
Returns may be accepted if you receive an item that:

• Is not the same as described on our website
  

• Is damaged or defective
  

• Has packaging that appears tampered with
  

All return requests must be initiated within 7 calendar days of receiving your order.
Each return request goes through an approval process to ensure fairness to both our customers and our partner brands.

 

How to Initiate a Return

To request a return, please email us at [info@ourbetterplanet.com] with the following details:

• Your order number
  

• Product name
  

• Reason for return
  

• Photographs (in case of damaged or tampered products)
  

For products received in a damaged condition or with tampered packaging, please:

• Retain all original packaging.
  

• Take clear photographs of the item and its condition upon delivery.
  

• Share the images with us via email for verification.
  

Items must be unused, unworn, unwashed, and undamaged, and should include all original tags, packaging, or warranty documents.
Products that are soiled, altered, or missing original materials will not be accepted and will be returned to you.

 

 

Return Shipping

If your return is approved, we will arrange a reverse pick-up where available through our delivery partners.
If reverse pick-up is not available for your location, you may need to self-ship the product.
We will reimburse your shipping cost once the return is processed — please ensure you:

• Keep a valid courier receipt mentioning the package weight, origin, destination, date, and amount.
  

• Email a scanned copy of the courier receipt to us for verification.
  

Please note that courier bills with overwritten or edited details will not be accepted.

 

Refunds

Once we receive and inspect the returned item, your refund will be processed within 10 working days to your original payment method.
 You will receive a confirmation email once the refund has been initiated.

 

Exchange or Replacement

Since our products are handcrafted and made in limited quantities, we currently do not offer product exchanges or replacements.
However, in exceptional cases, we may review requests at our discretion.

If a product is unavailable after purchase, we will inform you within 3 calendar days of placing your order, and a full refund will be issued to your original payment method.

 

Need Help?

For any return or refund-related queries, please email us at info@ourbetterplanet.com or reach out via the Contact Us page.