How can we help?

FAQs

Regarding Your Account

DO I HAVE TO CREATE AN ACCOUNT TO MAKE PURCHASES ON OURBETTERPLANET?

It is mandatory to create an account to shop with us it's always a great way for an easier and faster checkout!

HOW DO I EDIT MY ACCOUNT DETAILS?

To add a new address or edit a saved address, please follow the steps:

  • Click on "My Account"
  • Click on "My Addresses"
  • Select "Edit" or "Add a new address"

I HAVE FORGOTTEN MY PASSWORD, WHAT DO I DO?

No problem. At the time of logging into your account, click on Forget Password. You will be sent a link on your registered email ID to change your password.

Placing an Order

HOW DO I PLACE AN ORDER?

Follow these steps:

  • After adding your desired product(s) to your cart, click on the cart to view it.
  • Opt for check-out.
  • Fill in required details like your name, the shipping & payment address, contact info, etc.
  • Select the payment mode and place your order! You will receive a system-generated email confirmation with the order details.

WHAT INFORMATION DO I NEED TO PROVIDE TO PLACE AN ORDER?

YOU NEED TO CREATE AN ACCOUNT TO PLACE AN ORDER AND YOU NEED THE FOLLOWING DETAILS TO DO THE SAME:

  • Your Registered Account Holder's Name
  • Your billing & shipping address with pin code.
  • Your email ID to receive the order confirmation and shipment tracking details
  • Your mobile number
  • Payment information according to the mode of payment selected
Shipping Queries

HOW IS THE SHIPPING COST DECIDED?

Shipping charges for your order will be calculated and displayed at checkout. Shipping cost varies by the total order value.

HOW WILL I KNOW THAT MY ORDER REQUEST HAS BEEN RECEIVED?

We send you an email and/or text message with an Order Confirmation. In case you have not received an email from us, please write to us on info@ourbetterplanet.com with your payment details.

In the event of product unavailability, you will be informed of the same within three (3) calendar days of placing the order and the refund amount  shall be processed towards chosen refund mode.

HOW DO I CHECK THE STATUS OF MY PLACED ORDER?

You can track your placed order via the link provided in the order confirmation mail. You can also check the Track Order page on our website - simply login to your account and you can see it

Cancelling & Modifying Your Order

HOW DO I CANCEL AN ORDER THAT HAS BEEN PLACED?

You can cancel an order within 24 hours of placing it, you can login to your account and click on the Cancel button which is placed next to the order. After 24 hours the order cannot be cancelled.

Can I modify the shipping address of my order after it has been placed?

Yes, You can modify the shipping address of your order before we have processed (packed) it, by updating it under 'change address' option which is available under ‘My order’ section of Website/M-site.

If I return/cancel the purchased product will the GST/VAT amount charged be refunded?

Yes. If you return the product the applicable GST/VAT amount will also be refunded into the source account selected at the time of return initiation. However no refunds of GST/VAT shall be made in relation to platform handling fee collected from the consumer under Ourbetterplanet shipping policy

HOW TO ADD OR REMOVE PRODUCTS FROM AN ORDER THAT HAS ALREADY BEEN PLACED?

Products cannot be added in existing order, you need to place a new order for any additional products.

Products cannot be removed from an order placed after 24 hours of placing it. But there is always an option of cancelling the order within 24 hours of placing it.

Refund of a Returned Order

WHEN WILL I RECEIVE THE REFUND FOR A RETURNED ORDER?

Refunds are processed within 7 working days of receiving the returned goods.

I DID NOT GET A FULL REFUND FOR A RETURNED ORDER.

Please write to us here with your queries on info@ourbetterplanet.com. Please include a picture of your receipt/order confirmation.

Placing Return and/or Exchange Request

WHAT IS OURBETTERPLANET's RETURN AND EXCHANGE POLICY?

Currently we do not have an Exchange policy, but you can return the product and reorder subject to Return Policy applicable.

IS THERE A RETURN PERIOD AFTER ORDER IS DELIVERED?

You can request for Return with a refund within 7 days of the order delivery.

HOW DO I PLACE A RETURN REQUEST FOR A DELIVERED ORDER?

Returns are accepted only in the case of incorrect delivery of product size, colour or specifications from the order placed by customer. Returns will also be accepted if the packaging is found to be damaged or consignment is pilfered. You need to provide actual pictures of the packaging received showcasing issues with the said product.

A return/exchange request should be raised via your account, please specify a reason for return. After evaluating the return reason we can either reject or accept the return. if accepted We will initiate the return process and the package will be picked for return shipping or request for self-shipping in case return shipping facility is not available for the PINCODE the return-shipping cost is credited along with refund amount processing.

Self-shipping conditions:

Please ensure that scan copy of courier bill/receipt is shared via Returns section available in My Orders. The courier bill/receipt should satisfy the following conditions for successful processing:

  • It should capture the weight of the return package.
  • Origin address, destination address, shipment date, amount and other details should be mentioned.
  • The information on the receipt should NOT be edited/over-written.

WHY WAS MY RETURN/EXCHANGE REQUEST DENIED?

Your return request should meet the following conditions to be accepted:

  • The products must be returned in the original condition they were received in, along with any bills, tags, labels, warranty card, etc.
  • Products must be in their original form and unsoiled
  • Brand packaging should be intact

WHAT IS OURBETTERPLANET'S RETURN AND EXCHANGE POLICY?

WHEN WILL THE RETURN OF MY ORDER TAKE PLACE?

If your return has been accepted then you will receive an email with the return shipping particulars.

WHEN WILL I RECEIVE THE REFUND FOR A RETURNED ORDER?

Refunds are processed in 7 working days of receiving the returned goods.

CAN I GET A FREE SAMPLE OF A PRODUCT TO TEST BEFORE PURCHASING?

Ourbetterplanet does not offer free sampling of products.

Payment Enquiries

FOLLOWING ARE THE MODES OF PAYMENT WE ACCEPT:

  • Airtel Money
  • American Express
  • Diners Club
  • Freecharge
  • Maestro
  • Master Card
  • MobiKwik
  • Ola Money
  • PayZapp
  • RuPay
  • VISA
  • Patym

WHY IS THERE NO COD OPTION ON MY ORDER?

The COD method of payment is currently not accepted on our website.

WHAT DO I DO IF MY PAYMENT FAILS?

Not to worry! You can contact us here:

HOW CAN I CONTACT CUSTOMER SERVICE?

Collaborate with Ourbetterplanet

HOW CAN I COLLABORATE WITH OURBETTERPLANET?

If you are a photographer, journalist, educator, a fashion writer or a sustainable living enthusiast please write to us on

contributors@ourbetterplanet.com with your thoughts on how to collaborate with us. We will be more than happy to understand the best way to work together either towards developing practises that help our partners in their sustainable journey or ways of better communicating to our customers the need to adopt a sustainable lifestyle.

We are excited to collaborate and co-create with our partners, to create awareness about conscious consumption, engage consumers and partners in a low impact lifestyle through workshops, campaigns and social events.

Become a Seller

Ourbetterplanet exclusively features artists, brands, products and makers who run their businesses with respect for people and the planet. If you have a product that's natural and plastic free, or is a replacement for single use plastic items, if your business practises are sustainable, you work with artisans and have a fare wage policy please feel free to write us on contributors@ourbetterplanet.com. We will get in touch with you and get a more detailed understanding of your business.

Will i be notified in case a product in my Wishlist which was out of stock becomes available tomorrow?

Yes, in case you like a product that is unavailable on the website, add it to your Wishlist and drop us an email with the product details on info@ourbetterplanet.com and we will write back to let you know as soon as its available on the website.

Can i place an order for a customized product through the website?

Yes, we will be more than happy to take your requirement and check with our vendor partners about a possibility to create a custom piece for you, please write to us on info@ourbetterplanet.com with your custom request and the product details.

How can I redeem the gift card?

To redeem the gift card, go My Account from the drop-down menu of Account and click on the option 'Gift Card' and enter the code provided on your Gift Card and click on Redeem.

Once redeemed, the gift card amount resides in the wallet and can be used at any point in time for purchases on www.ourbetterplanet.com

OBP Gift Cards cannot be purchased using Credit/ Debit Cards issued outside India.

OBP Gift Card once Redeemed cannot be cashed out, cancelled, refunded or transferred.

Get in touch

Have questions about your order, or a general enquiry?

Contact us